1. Introduction

At Journey into Relaxation, we understand that plans can change. To ensure fairness to all our guests and to manage our bookings effectively, we have established the following cancellation policy. Please read this policy carefully.

2. Cancellation Period

2.1 You have the right to cancel your booking 24 hours before your scheduled appointment without incurring any charges.

2.2 If you fail to cancel your booking 24 hours before the scheduled appointment, you will forfeit your booking deposit.

3. Cancellation Process

3.1 To cancel your booking, please contact us by phone at 0426 104 320 or via email at journeyintorelaxation@outlook.com

3.2 Cancellation requests will only be accepted during our business hours.

4. Booking Deposit

4.1 When you make a reservation, a booking deposit may be required. This deposit is used to secure your booking and is deducted from the total service cost.

4.2 If you cancel your booking before 24-hours of your scheduled appointment, your booking deposit will be fully refunded.

4.3 If you fail to cancel your booking within 24 hours of the scheduled appointment, your booking deposit will be forfeited.

5. Exceptions

In some exceptional circumstances, such as emergencies or extenuating circumstances, we may waive the cancellation policy or reschedule your appointment at our discretion. Please contact us as soon as possible if you believe you have an exceptional situation.

6. Contact Information

If you have any questions or need to cancel your booking, please contact us at:

• Phone: 0426 104 320

• Email: journeyintorelaxation@outlook.com

7. Changes to this Policy

We reserve the right to modify or update this cancellation policy from time to time. The latest version will be posted on our website and communicated to guests as necessary.